Books supplied on a sale-or-return basis, including charge-on-release subscription items

1. All books must be returned in re-saleable condition.
2. Old editions must be returned within one month of a new edition being published, or within one month of being declared an old edition (where a title is withdrawn but a new edition is not published).
3. Unless by prior written agreement, looseleaf books, subscription products after the first month, apart from charge-on-release updates, book supplements and CD products are not eligible for credit.
4. For details on how to arrange a return, please speak to your trade representative.

Shortages and damaged goods

1. You must tell us about shortages within one month of the invoice date.
2. If you receive a book that is damaged, you must tell us within one month of receiving it. We are happy to arrange the collection of damaged goods at our expense.

Making a claim
To make a claim, contact our customer service team. They will need the following information about the item for which you want to claim:

• Your Sweet & Maxwell account number
• The full title of the item
• How many you are claiming for

Subscription products
Paid subscriptions must be cancelled within one month of the first issue or release of the year, and the issue returned to us in a re-saleable condition.

Documentation
Please keep all paperwork because we will need proof of delivery if you have a query, and before we can credit your account. It will help us to help you if you enclose a copy of our original invoice with returned goods. Alternatively let us know your account number and the date and reference number of the relevant invoice.

If we think books are unfit for resale, we return them to you at our expense, and if they are past the date limit for credit, we will dispose of them. In either of these cases, we will not credit your account.